Never send a salesperson to the shop floor without an interview first. Pounce learns from you in real time.
Open the "Inbox & Training" tab in the side menu. Pretend you're a difficult customer.
In the message field, type: "Why is this product so expensive?" and see how it handles the negotiation.
If the AI gives an answer you don't like (e.g., it offered a 20% discount, but you only authorize 5%), don't panic.
On the AI's incorrect message, click the "Correct Response" button (pencil icon).
A screen will open. Delete the bad response and write the EXACT response you want it to give next time. Example: "I understand, but our product is premium. The most I can offer is 5% off for bank transfer. Shall we close the deal?"
Click "Save Rule". This rule immediately goes to the AI Brain. It will never make that mistake with any customer again.
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