Generative AIs try to please the user at all times. If a customer asks "Do you give a free iPhone as a bonus?", the AI might say "Yes!" just to close the sale. We call this hallucination.
To bulletproof your AI agent, just paste the phrase below at the end of your Brain (Prompt):
MAXIMUM SAFETY RULE: Never, under any circumstances, invent discounts, deadlines, or bonuses that are not in these instructions. If the customer asks something you don't know with 100% certainty, say: "That's a great question! Let me confirm with my supervisor and get right back to you, okay?"
This removes the AI's creative autonomy to invent financial rules, ensuring it only sells based on truth.
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