Privacy Policy

Pounce (operated by NOMARK DIGITAL ENTERPRISE LTDA) respects your privacy. This policy explains what data we collect, how we use it, and your rights. Our website is pounce.chat.

Account information: name, email address, password (encrypted).

Payment information: processed securely through Stripe. We do not store credit card numbers.

Website data: when you install the Pounce widget, we collect visitor interactions (messages, page views, scroll behavior, time on page) on your website to power the AI agent.

Visitor data: IP-based approximate location (country, city), browser type, device type. We do NOT collect personal identification of your website visitors unless they voluntarily provide it during chat.

Usage data: dashboard activity, feature usage, login times.

To provide and improve the Pounce service.

To power AI-driven conversations and behavioral intelligence.

To process payments and manage subscriptions.

To send transactional emails (account confirmation, password reset, billing).

To generate analytics and insights for your dashboard.

We do NOT sell your data to third parties.

We do NOT use your data to train AI models beyond your own account.

Data is stored on Supabase (PostgreSQL) with encryption at rest.

Application hosted on Vercel with SSL encryption.

AI processing through Anthropic (Claude) API with data not retained for training.

Payments processed through Stripe PCI-compliant infrastructure.

Stripe (payments), Supabase (database and authentication), Anthropic Claude API (AI processing), Vercel (hosting), Google Analytics (website analytics).

Access, correct, or delete your personal data at any time.

Export your conversation data.

Cancel your subscription and request data deletion.

Contact us at support@pounce.chat for any privacy requests.

We use essential cookies for authentication and preferences. Google Analytics uses cookies for traffic analysis. You can control cookies through our cookie banner.

Pounce is not intended for users under 18.

We may update this policy. Changes will be posted on this page with an updated date.

For any questions, reach us at support@pounce.chat.